Who can complain ?

Any individual consumer or small professional who has unsuccessfully attempted to resolve a dispute with his energy supplier may appeal to the ombudsman.

Individual consumers or small professionals

 Any individual consumer, and professional consumers who have subscribed for electric power no greater than 36 kVA or who consume less than 30,000 kWh of natural gas per year, may apply directly and without charge to the national energy ombudsman to attempt to find an out-of-court solution to the disagreement between them and their electricity or natural gas supplier or in some cases, their network operator.

Direct or indirect application

 The ombudsman may be appealed to by the consumer or by his representative (consumer association, lawyer etc). There is absolutely no obligation to be assisted or represented in order to appeal to the national energy ombudsman.