The in-house ombudsmen of the EDF and ENGIE groups

The EDF and ENGIE groups have set up ombudsmen that may be called upon after all the internal actions initiated with the company have failed.

In the event of a dispute with the supplier EDF, you may call upon either the national energy ombudsman, or the ombudsman of the EDF group.

Indeed, the EDF group has at its disposal an ombudsman whose remit covers the amicable resolution of disputes between a customer, a supplier, an energy producer or any other stakeholder and en entity of the EDF group.
You may contact its ombudsman at: mediateur.edf.fr
or by postal mail :
Médiateur du groupe EDF
TSA 50026
75804 PARIS Cedex 08

Likewise, you may call upon either the national energy ombudsman, or the ombudsman of the ENGIE group. Indeed, the ENGIE group has at its disposal an ombudsman whose remit covers the amicable resolution of disputes between a customer, a supplier, an energy producer or any other stakeholder and en entity of the ENGIE group.
You may contact its ombudsman at: www.mediateur-engie.com
or by postal mail:
Courrier du Médiateur
TSA 27601 59 973
TOURCOING CEDEX

Please read the signed agreements, which comply with article L.612-5 of the consumer code (July 1 2016 version):
Agreement: EDF ombudsman – national energy ombudsman
Agreement: ENGIE ombudsman – national energy ombudsman