Legal notice


The website is an online tool exclusively devoted to mediation, published by the “médiateur national de l’énergie” (“national energy ombudsman”). It allows consumers and other entities (artisans, shopkeepers and liberal professions, non-profit organisations, small city councils and condominiums), as well as small businesses (SMEs of less than 10 employees and €2M turnover) to learn about the mediation process when a dispute arises with an energy company (supplier and/or DSO).
It also features institutional information, and allows users to access recommendations issued by the médiateur national de l’énergie.


The website comprising all of the pages attached to the domain name belongs to “le médiateur national de l’énergie”, registered address:
15, rue Pasquier
75008 Paris
Telephone: +33 (0)1 44 99 66 00

Publication director: Olivier Challan Belval, médiateur national de l’énergie
Publishing manager: Caroline Keller, Information and communication director, assisted by Sophie Marin, responsible for the day-to-day editorial, graphical and technical maintenance of the website.
The website is hosted on hardware supplied by:
Espace Villeneuve B11 – 72650 Saint-Saturnin
Tél. +33(02) 90 92 05 50


Visuals : ISTOCKPHOTO. Photo of the Linky meter : Thuillier Jean-Claude, Quantin Gwenaël ; Agence / Maison de Production TOMA.

Illustrations, graphic design and art direction: MONSIEUR SLOOP – 32 rue Saint-Marc – 75002 Paris

Social networks : icons designed by Freepik for under a CC 3.0 BY license.


« MÉDIATEUR NATIONAL DE L’ÉNERGIE », « ENERGIE-INFO » and « SOLLEN » are registered trademarks, as well as the associated logos.

Any total or partial reproduction or representation of these trademarks and logos (whether alone or together with other elements) without prior written consent is prohibited. Any failure to comply with this prohibition may constitute an infringement of intellectual property rights for which you will incur civil and criminal liability.

Use for strictly educational purposes is allowed. Any use for commercial or advertising purposes is strictly forbidden.

For any other kind of use, please contact us first at :


The information published on the website (texts, articles) are public data and cannot be used for commercial or advertising purposes.

This also includes visual elements (images, screenshots and illustrations), which are owned by the mediateur national de l’énergie, subject to any rights belonging to third parties. Any failure to comply with this prohibition may constitute an infringement of intellectual property rights for which you will incur civil and criminal liability.

Subject to compliance with intellectual property regulations, information on the website may be used only for educational, personal, non-profit purposes, and provided the integrity of the reproduced documents is maintained (not changed or altered in any way), the source and date of the document is clearly mentioned (failing that, its latest update) and a legible link is created (citing this website’s URL in the reference).

For any other kind of use, please contact us first at :


Users are free to establish hypertext links to this website, provided users first give notice by sending an email to the following address:, and provided they comply with the following rules :


We use audience measurement cookies by AT Internet to collect data on website traffic and various elements of our website to improve user experience.

The collected data (the pages that you have viewed, the date and time on which they are viewed, etc.) is used only for these purposes and is strictly anonymous.

You can change your preferences regarding cookies at any time. For more information please see here.

Here is the list of cookies used on the website :

Cookie Purpose
pll_language This cookie is defined by the Polylang plugin ; it stores the language selected by the user in the previously visited webpage .
atuserid This cookie is part of the website analysis system, that collects information on the activity of users on the website and other services. These informations are sent to AT Internet for analysis, and used to improve the quality of service.
atidvisitor This cookie is defined by AT Internet. It is used to set up a list of numsites (website identifiers) encountered by visitors and to store anonymous data.


The website respects users’ privacy and strictly complies with existing privacy laws and regulations. No personal data is collected without the user’s prior knowledge and consent.

In accordance with Regulation No. 2016/679, otherwise known as the General Data Protection Regulation (GDPR), and article 38 of Act No. 78-17 of 6 January 1978 on the matters of computing, files and freedoms, you have rights of opposition, access, rectification, erasure, restriction of processing and portability over any data that pertain to you.

You can exercise these rights by contacting us :
By email at ;
Or by writing to « Médiateur national de l’énergie, Libre réponse n°59252 – 75443 Paris Cedex 09 ».
Please include a copy of your ID card (or any other signed identification document, such as a passport or driver’s license), and your address.


The applicable law is French law.

ENERGIE-INFO provides answers to your questions

Want to compare energy offers?

Do you need to find a supplier?

Any other questions?

Visit or call the following number (free of charge) 0 800 112 212 Services & free calls

Sollen, to declare an online dispute

Access your secure account, follow your file and interact with the Ombudsman’s services and companies in the energy sector. Website in French language.

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Submit a complaint